Balancing loss ratio management with competitive pricing has never been more challenging for insurers. Inflation, labor shortages, and supply chain disruptions are driving up costs, making traditional approaches ineffective. At the same time, growth requires loosening underwriting rules, often at the risk of profitability. In this expert insight from The Insurance Board, Frank Heaps shares modern strategies for managing loss ratios, optimizing agent performance, and making data-driven underwriting decisions to stay ahead in today’s volatile market.