AI-powered chatbots have surged in popularity recently, yet many P&C insurers remain skeptical about their true value. The Insurance Board expert, Frank Heaps, dives into why a chatbot could be the game-changer your business needs, revolutionizing a critical aspect of your operations.
Meet Frank Heaps, a seasoned insurance expert with a decades-long career in the insurance industry. A jack of all-trades when it comes to P&C insurance, Frank excels in helping commercial and personal lines insurers optimize processes, manage loss ratios, and improve risk selection. Frank also made an imprint in helping shape the next-generation of insurance professionals, serving as an adjunct professor of insurance at the University of South Carolina for 10 years.